We accept returns and refunds on all our items within 28 days from the date you received your order.
We only ask that the following requirements are met:
- Item/s must be in original condition with returns tag and original packaging remaining in place.
- Item/s must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns that do not meet the above requirements. All items must be returned new, unused and with all Kissfish and product tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.
Refunds will be issued excluding the original shipping and return label cost.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s to Kissfish for refund are not covered nor reimbursed by us.
DO I NEED TO RETURN ALL?
Yes and no. Get in touch with us at email@example.com to properly set your return process. If you ordered more than one item (because we've sent your items under one delivery #) and you would like to return only one (or two), you need to clarify which item/s you are returning or asking for a refund of.
HOW DO I ORGANISE A RETURN?
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)
Once the items have been received, you will receive your refund (item price excluding original shipping cost).
Kissfish cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods and keeping a record of the tracking details.
WHERE DO I SEND MY RETURN TO?
We have a warehouse specifically chosen to facilitate all of our Returns. We will provide you with the full address when we allocate your Returns Authorisation number to you!
ITEMS RETURNED WITHOUT A VALID RETURNS AUTHORISATION # WILL BE RETURNED TO SENDER AND WILL NOT BE PROCESSED.
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
We try and process returns as quickly as possible. Your refund will be credited to the original payment method (Paypal, credit card or other means) or as store credit to your Kissfish account.
If you are initiating a return, we try our best to reply with your Returns Authorisation (RA) number within 24 hours.
Please note that refunds can take up to 15 working days to show on your account due to varying processing times between payment providers. If you have not been refunded after 15 working days of returning the item, please contact us with the proof of postage information on your Post Office/Courier receipt and we will look into this for you at once.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
Whilst we hope this never happens, if your item is incorrect or faulty please contact firstname.lastname@example.org within 14 days of the receipt of the delivery in order to obtain either a refund or a replacement. Please do not post any faulty or incorrect items back to us before you have been advised by our customer care team.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your Kissfish account or future orders being refused.
Your purchase should be sent back to us within 28 days of receiving your order. Returns outside of this period may be accepted at the discretion of Kissfish.