Does Kissfish deliver worldwide?

Absolutely. We ship all over the world!

What if the item I receive is damaged or faulty?

We work hard to ensure all items sold are of the highest quality. Also please beware that the items sold are handmade. Therefore, there can be slight differences (colour, paint, size) in between the item represented on Kissfish.com and the one delivered.

However, if you have a concern with a faulty or damaged item, please email us with item's pictures at returns@kissfish.com so we can urgently review the matter for you!

Will I have to pay any duties and taxes on top of my order?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. Please be aware that Kissfish does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to the country. Since these fees are not computed nor applied to orders by Kissfish, please contact your local customs office to find out more information if you are unsure of the charges.

When will my order arrive?

We generally deliver all orders within 3-5 working days. There may be the occasional delay due to Customs Clearance processes which are out of our control. Kissfish.com uses TRPS for all orders.

How can I track my order?

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email orders@kissfish.com

How do I request a return?

Unfortunately, we do not accept any returns for the time being. Nevertheless, if you have any problem with your purchased item, simply email us with item's pictures at returns@kissfish.com so we can urgently review the matter for you.

If the purchased item has defects, then we allocate a Returns Authorisation (RA) number for you. (Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.) Once the faulty/damaged items have been received by us, we will send you the new item (excluding original shipping cost which you need to cover). Please beware that the items sold are handmade. Therefore, there can be slight differences (in colour, paint, size) in between the item represented on Kissfish.com and the one delivered.

Kissfish cannot be held liable for the loss of items being returned. We recommend using a registered post service to return goods and keeping a record of the tracking details. Thanks for your understanding.

How much does delivery cost?

Because of the items are in different shapes and sizes, we'll let you know the cost at the check-out stage of your order.

What payment methods does Kissfish accept?

Currently, we accept all major Credit Card Payments, Amazon Pay, Apple Pay, PayPal and Bitcoin. If you would like to arrange payment via another method, we are happy to try and assist your request! Please contact us directly at customercare@kissfish.com to arrange this.

Is it safe to purchase online from here?

Absolutely! Kissfish.com uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party. However, if you are still concerned with placing your order, please contact customercare@kissfish.com and we will contact you regarding an alternative method to place your order!

How can I contact you?

For the time being, the only mean you can reach us is the eMail. Please check our Contact page.